Contact
Get in touch
Questions about an order, a return, or a piece you are thinking about buying — we are happy to help.
Best for anything to do with an existing order: returns, refunds, cancellations, or tracking. Email gives us both a written record.
Please include your order number and the email address you used at checkout.
Live chat
Use the chat icon in the corner of any page. Best for quick questions before you buy — sizing, materials, what is in stock.
Response time
We aim to reply within two business days.
Before you write
Our FAQ covers materials, ring sizing, care, and what moissanite actually is. Shipping timeframes are in our Shipping Policy, and returns in our Refund Policy.