Return & Refund Policy

We want you to be happy with what you bought. If you're not, here's exactly how to send it back.

Return window

You have 30 days from the date of delivery to request a return.

To be eligible, the item must be unworn and unused, in its original packaging, with any GRA certificate included, and accompanied by proof of purchase.

How to start a return

Email dillonsweetser@gmail.com with your order number and the reason for return.

We'll reply within two business days with instructions and the return address. Please don't post anything back before you hear from us — parcels sent without an approved return can't be processed.

Return shipping costs

• Changed your mind, or the size is wrong: you cover return postage.
• We sent the wrong item, or it arrived damaged or faulty: we cover it, and we'll send you a prepaid label.

Please use a tracked service for returns. We can't refund items that don't reach us.

Lower-value items

For some items, return postage costs more than the piece itself. If that applies to your order, we'll simply refund you and ask you to keep the item — we'll tell you when you get in touch. You won't be asked to pay to send back something worth less than the postage.

Damaged, faulty, or incorrect items

Please inspect your order when it arrives. If something is damaged, faulty, or isn't what you ordered, email dillonsweetser@gmail.com within 7 days of delivery.

Include your order number and clear photographs of the item and its packaging. If the damage is hard to capture in a photo, a short video helps. We'll replace the item or refund it in full, including postage both ways.

Refunds

Once we've received and inspected your return, we'll email to confirm whether it's approved.

Approved refunds go back to your original payment method within 10 business days. Your bank may take a few days more to post it, which is outside our control.

If more than 15 business days have passed since we confirmed your refund and you still haven't seen it, email us.

Cancelling an order

You can cancel for a full refund any time before your order enters fulfillment.

Fulfillment begins automatically once an order is placed, so this window is short. If you need to cancel, email dillonsweetser@gmail.com immediately with the subject line "Cancellation" and your order number, and we'll stop it if we still can.

If your order has already entered fulfillment we can't cancel it — but you're still covered by the 30-day return policy above once it arrives. You will not be stuck with something you don't want.

Exchanges

The fastest route is to return the original item and place a new order separately. Waiting for an exchange to process takes longer than simply buying the replacement.

What we can't accept

• Items that have been worn, resized, or altered
• Items returned without their original packaging
• Gift cards

Ring sizing

Rings are sold in US sizes 5–9 and we don't offer resizing. Please check your size before ordering — our product pages include sizing guidance, and most jewellers will measure you for free.

Please note that eternity bands and full-pavé rings cannot be resized by anyone, because the stones run the entire circumference. Take extra care choosing a size on those.