Shipping policy

Shipping Policy

Effective Date: August 6, 2026

At Aether & Stone, we work directly with global manufacturing partners and logistics hubs to fulfill and ship our items directly to your doorstep. Please review our complete Shipping Policy below to understand processing times, transit expectations, and delivery procedures.

1. Order Processing Time

Because our fulfillment is automated and streamlined directly with our warehouse supplier, orders undergo rapid processing:

  • Processing Window: Standard order processing takes 1 to 4 business days before dispatch.

  • Order Modifications: As noted in our Return & Cancellation Policy, you have a strict 15-minute window immediately following purchase to request cancellations or address corrections. Once this window passes, your order is locked into processing and cannot be modified or canceled.

2. Estimated Shipping & Transit Times

Shipping times begin once your package has been processed and handed over to the postal carrier.

Destination Estimated Shipping Time Carrier / Service
United States 7 – 15 business days (3 – 7 days for US warehouse stock) Direct Line / USPS
Canada & Australia 8 – 16 business days Special Line / Local Post
United Kingdom & EU 7 – 14 business days Priority E-Commerce Line
Rest of World 10 – 20 business days Standard Postal Line

Note: Peak holiday seasons, customs clearance procedures, or severe weather conditions may occasionally cause minor transit delays outside of our control.

3. Order Tracking

  • Once your order has dispatched from the fulfillment center, you will receive an automated shipping confirmation email containing your tracking number and carrier details.

  • Tracking information may take 24 to 48 hours after initial dispatch to update live status on the carrier's portal.

4. Delivery & Signature Policy

  • No Signature Required: Unless explicitly specified or mandated by your local courier, packages shipped by Aether & Stone do not require a direct signature upon delivery.

  • Safe Drop: Couriers will leave packages in a safe location at the provided delivery address (e.g., porch, mailbox, front door).

5. Lost, Stolen, or Undeliverable Packages

  • Delivered Status: Aether & Stone is not liable for packages marked as "Delivered" by the shipping carrier that are subsequently lost, stolen, or misplaced. Please ensure your delivery location is secure.

  • Incorrect Address: We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer during checkout. If a package is returned to our wholesaler due to an invalid address, reshipment fees will apply.

6. Customs, Duties & Import Taxes

  • International Shipments: For orders shipped outside our primary dispatch country, items may be subject to local import taxes, VAT, or customs fees levied by the destination country's government.

  • Customer Responsibility: All applicable customs fees, charges, or clearance taxes are the sole responsibility of the customer.