Contact information

Customer Support & Inquiries

At Aether & Stone, all customer communications and support requests are handled exclusively through our live Shopify Inbox chat widget located in the bottom corner of our website.

• How to Reach Us: Click the chat icon on any page of our store to start a message directly with our support team.

• Instant Order Support: When reaching out regarding an existing order—including urgent requests within our 15-minute cancellation window—please include your full name, email address, and order number directly in the chat box.

• Response Expectations: Messages sent through Shopify Inbox are routed instantly to our support team. You can choose to keep the chat window open for real-time replies or enter your email to receive our response directly in your inbox.